Frequently Asked Questions



What is a conference call?

A conference call enables you to talk to multiple people all over the world at the same time via telephone.

Do I need to book my conference call?

You do not need to book a Dial and Connect service, but you do need to book an Operator Connect, Talent Connect or Event Connect service.

How much will my conference call cost?

The price of your conference will depend on where your participants are dialling in from. Our basic charge is 27c per user per minute.

How do I sign up?

All you have to do is fill out our registration form.

How do I hold a conference?

The host gives their guests the Guest Code and the list of dial-in numbers. Everybody then dials in to the conference from wherever they are in the world using their relevant dial-in number. The host enters the Host Access Code and the guests enter the Guest Access Code to start conferencing! Read our Guide to Conference Calling here.

Can different departments in my company hold conferences at the same time?

You can add additional conference groups to your account so that multiple conferences can be held at the same time. Separating your conferences by providing staff with individual Host Codes ensures you can track usage and costs more effectively.

Can overseas participants use the service?

Participants can dial in from any country in the world. Participants in Northern Ireland must use the 'United Kingdom' number, and participants in the Republic of Ireland use the 'Ireland' number.

What equipment do I need to conference?

All you need to conference is a telephone. It can be either a mobile or landline telephone, although calls from mobiles may incur additional charges from your mobile provider.

Can I record my conference?

You can record your conference for $27. You can manually record each conference or you can set up your account to automatically record all of your conferences.

Are the participants of the conference call charged?

Participants using the toll-free dial-in number on a landline will not be charged. The use of a mobile phone may incur charges from the mobile phone carrier. If participants use a local dial-in number from outside the local calling area in New Zealand or internationally, they will incur long distance charges on their phone bill.

Are there any monthly charges or additional fees?

There are no monthly fees or additional charges for our regular conferencing services when charged by the minute.

How do I mute and unmute all participants?

The host is able to place all guests on mute by pressing 250#. They can be unmuted by pressing 200#. Individuals can mute and unmute themselves by pressing *6. Groups can be customised to automatically start in 'Presentation Mode' or 'Discussion Mode'. To change your standard settings, please call us on 0800 448 301.

How can I prevent unwanted participants from entering the conference?

There are a number of ways to prevent unwanted participants:

  • keep your access codes secure
  • request new dial-in access codes when staff leave
  • only issue conference start times and dates to those participants you want in attendance
  • once guests have entered the conference, the host can lock the conference by pressing *7. To unlock the conference and allow new participants to enter, the host presses *7 again.
  • the host can hear how many parties have joined by pressing *0*6*6 and return to the conference by pressing *9.
  • you can book an Operator Connect conference so that only the participants on the list you provide are connected to the call.

Can someone enter the conference without me knowing?

No, the default settings for all groups give a short tone to signal any new participant(s) entering your conference. These settings can be customised at your request, such as name announcement upon entry.

Does my voicemail pick up while I am on a call?

Your phone will function as if you were on any other call.

How do I join a conference that is already in progress?

Simply dial into the conference at any time and a tone will tell the others that someone has joined the conference.

What if I lose my phone connection during a call?

If you lose your phone connection, just redial the dial-in number and follow the prompts.

How many participants can there be on the phone?

The conferencing system can accommodate hundreds of participants in one conference call. However, if you need to hold an event for over 30 people, please call us so we can tailor your group for the best large conference experience.

What information should I provide to my participants to invite them to join a conference call?

Each participant will need:

  • The dial-in phone number
  • The Guest Code